**Job Description**

The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.

**Job Responsibilities**

? Greet and provide customer service to guests while anticipating their needs
? Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
? Book reservations, rentals, and coordinate registration
? Operate a register and/or software system to complete cash and credit card transactions.
? Answers phone calls and emails and delivers messages as needed.
? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
? Coordinate resolution of guest concerns
? Communicates closely with all departments to ensure a seamless guest experience.
? May be assigned to drive ...