Qualifications:

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.

• 5years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required.
• Preferably with Shipboard experience and/or experience in a 4/5* hotel handling front desk operations
• Required to speak English clearly and distinctly.

Duties and Responsibilities:

• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive...