Lead front desk operations at the Mountaineer Lodge, Lake Louise. Be the welcoming face for guests while overseeing staff and ensuring excellent service in a dynamic setting.
As the Front Desk Manager / Assistant Manager, you will oversee daily operations, focusing on guest satisfaction and front desk excellence. Your role involves coaching the team, managing check-ins and billing, and coordinating with various departments to maintain service standards. A solution-focused mindset and strong customer service skills are essential for success in this position.
Key Responsibilities:
• Lead front desk team in delivering outstanding guest service
• Manage check-ins, reservations, and guest inquiries professionally
• Cover shifts during peak times to ensure smooth operations
• Upsell rooms and services to enhance revenue opportunities
• Support staff training and performance management
Requirements:
• Previous hotel front desk experience is preferred
• Strong cus...