POSITION SUMMARY:

The Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Computes bill, posts charges, collects payment, and makes change for guests.
• Reconciles daily paperwork.
• Makes and confirms reservations.
• Provides attentive, cheerful, courteous and professional ...