The Front Desk Associate serves as the first point of contact for members and guests, ensuring a welcoming and professional environment. This role includes handling membership inquiries, assisting with check-ins, processing payments, and maintaining overall customer satisfaction.

Overview

The Front Desk Associate serves as the first point of contact for members and guests ensuring a welcoming and professional environment. This role includes handling membership inquiries assisting with check-ins processing payments and maintaining overall customer satisfaction.

Responsibilities

Customer Service & Reception:

• Greet members and guests with a friendly and professional demeanor.
• Assist with member check-ins, registration, and guest passes.
• Answer phone calls and respond to inquiries about memberships, class schedules, and facility services.
• Address and resolve customer concerns efficiently, escalati...