**JOB OVERVIEW**

As the face of the hotel, Front Desk Staff play a crucial role in creating a positive first impression and supporting a comfortable stay for guests. Responsibilities include managing check-in and check-out processes, providing special attention to VIP guests, and promptly and courteously responding to guest requests. It is essential to offer IHG One Rewards and Ambassador benefits while delivering the highest level of hospitality, in line with hotel standards.

**DUTIES AND RESPONSIBILITIES**

+ Report directly to and communicate with the Front Office Manager
+ Provide IHG One Rewards and InterContinental Ambassador benefits and recognition
+ Maintain profiles and information of VIPs and regular guests
+ Conduct check-in and check-out processes according to brand standards
+ Manage room assignments, amenities, and special requests for guests
+ Achieve monthly upselling targets
+ Meet monthly IHG One Rewards enrollment targets<...