The Receptionist serves as the central point of contact for guests and plays a key role in delivering a warm, professional, and seamless guest experience within a luxury safari lodge environment. This position ensures accurate information flow, efficient Front of House operations, and consistent service excellence while maintaining the lodges standards and values. Key Responsibilities Guest Experience & Service Deliver exceptional guest service through professional, attentive, and personalised interactions. Welcome guests warmly and ensure a smooth and efficient arrival experience. Manage guest departures accurately and professionally, ensuring a positive final impression. Build and maintain positive guest relationships throughout their stay. Assist guests with enquiries relating to accommodation, dining, activities, and lodge services. Conduct guest courtesy calls to ensure satisfaction and proactively resolve concerns where possible. Front Office Operations Work collaboratively withi...