Mercier Consultancy MD is excited to welcome a French Speaking iRobot Support Specialist to join our team in Sofia! This opportunity comes with paid relocation, offering you a chance to advance your career while living in an exciting, dynamic city. You will provide dedicated support to French-speaking customers of iRobot, helping them resolve technical issues and enhance their user experience.

Your Role

As a French Speaking iRobot Support Specialist, you will be the primary point of contact for customers seeking assistance with their iRobot products. Your technical knowledge and excellent communication skills will ensure each customer receives timely and effective support.

Key Responsibilities

• Handle customer inquiries and technical issues related to iRobot products in French via phone, email, and chat.
• Troubleshoot product problems, guiding customers through solutions efficiently.
• Document all interactions clearly and main...