Mercier Consultancy is excited to offer a fantastic opportunity for a French-Speaking Customer Service Representative in our Client's Hotel Reservations Department based in Greece. In this essential role, you will provide exceptional support to our French-speaking clientele, assisting them with their hotel bookings and inquiries to ensure a seamless and enjoyable travel experience.

Your fluency in French will be crucial as you guide customers through the reservation process, answer questions regarding hotel services, and resolve any issues that may arise. Your dedication to customer satisfaction will play a significant role in fostering strong relationships and enhancing our brand reputation in the hospitality sector.

Responsibilities

• Deliver outstanding customer service in French through phone, email, and chat for hotel reservations inquiries
• Assist clients with bookings, modifications, cancellations, and special requests
• Effectively reso...