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French Quality Specialist for DJI - Lisbon, Portugal

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Sitel
📍 Lisbon, Portugal
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Location Lisbon
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Posted June 26, 2026
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Commute Local Area
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Local Opportunity Near You!

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Job Description

Come and work with us.


We are looking for a French Quality Specialist to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.

As a Quality Analyst in this project, your daily responsibilities will include:

  • Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.

  • Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

  • Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

  • Reports script problems or questions to appropriate areas

  • Assists our client in monitoring specific progra...

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    📍 Location Details

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    City
    Lisbon
    🗺️
    Country
    Portugal
    🚗
    Commute
    Local Area

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