Job Req Number:

Time Type: Full Time

Overview

This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:

• Rule based working along global standards
• Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
• Daily complexity tasks handing independently
• Deep dive into existing problems and identify the root causes and addressing it

Key Tasks & Deliverables

• Oversee assigned Control Towers tasks
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Understand control Tower tasks and how this impacts the overall business
• Propose process changes where needed to drive efficiency and improve execution