On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choices in all areas of back-office & call center.

Company Details

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Work Set Up: On Site

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Leaves Annually

Responsibilities

• Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
• Handle customer and internal stakeholder escalations
• Offer team members regular mentoring, structured reviews, and performance feedback.
• Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
• Maintain a high standard of service quality and adherence to contractual ...