**Overview:**

Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions. Responds to requests from internal departments for information required regarding investigations or disputes; may require outbound calls as well as email communications. Works to mitigate fraud loss and assist client base through critical decision making.

**Primary Responsibilities:**

+ Identify and/or address customer needs to incoming questions regarding digital and card exclusions.
+ Research and resolve customer issues related to web banking and card transactions in a timely and accurate manner. Make decisions regarding exclusion placement through research of current activity and analysis of the normal pattern of activity to mitigate potential losses.
+ Escalate and ensure resolution of complex problems as appropriate.
+ Change user credentials...