On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of...