Location
Johnston, Rhode Island
Posted
May 16, 2026
Commute
Local Area
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Job Description
Title: Fraud Operations Specialist
Duration: 5+ months contract
Location: Johnston, RI 02919
Job Description:
The Queue Manager oversees daily fraud and claims inquiry queues to ensure timely, accurate intake, tracking, and resolution of cases. This role manages Salesforce case creation and maintenance, monitors workflow progression to meet established SLAs, identifies and escalates risks or bottlenecks, and produces regular operational reporting. The Queue Manager ensures data accuracy for reporting and audit readiness, collaborates with operations leaders to improve queue efficiency, and supports additional fraud and claims initiatives as needed.
Queue Manager Fraud & Claims Operations
Position Summary
The Queue Manager is responsible for overseeing daily fraud and claims inquiry queues to ensure timely, accura...
Duration: 5+ months contract
Location: Johnston, RI 02919
Job Description:
The Queue Manager oversees daily fraud and claims inquiry queues to ensure timely, accurate intake, tracking, and resolution of cases. This role manages Salesforce case creation and maintenance, monitors workflow progression to meet established SLAs, identifies and escalates risks or bottlenecks, and produces regular operational reporting. The Queue Manager ensures data accuracy for reporting and audit readiness, collaborates with operations leaders to improve queue efficiency, and supports additional fraud and claims initiatives as needed.
Queue Manager Fraud & Claims Operations
Position Summary
The Queue Manager is responsible for overseeing daily fraud and claims inquiry queues to ensure timely, accura...