Job Description:
Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs) Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination Effectively manage and maintain employee work shifts and rosters Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines Perform other duties as assigned Requirements:
Bachelor's degree in any field 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends Excellent analytical and investigative skills with a problem-solving mindset Ability to work effectively both within a team and across departments, and to provide guidance to achieve...