Overview

The Fraud Monitoring Supervisor oversees end-to-end fraud surveillance operations, ensuring shift-based Fraud 24x7 monitoring, prompt investigation of alerts, and effective management of the Fraudulent Transaction Dispute Handling (FTDH) process.

The role ensures regulatory compliance, operational continuity, enforce SOP adherence, and timely escalation of suspicious activities through supervision of on duty analysts and coordination with relevant departments.

Responsibilities

• Oversee fraud monitoring systems and ensure all alerts are investigated promptly.
• Identify suspicious activities, conduct risk analysis, optimise fraud detection rules and machine learning models to balance detection efficiency and customer experience.
• Lead in-depth investigations into suspected or reported fraud trends, gathering digital evidence, transaction records, and customer information.
• Supervise on duty fraud analysts ...