Our client is a leading Multinational tech company specializing in travel, short and long term homestay experiences.

Job Responsibilities

• Conduct investigations of suspicious claims and activities on the platform.
• Managing cases, determining validity and resolutions based on internal policies.
• Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Contacting providers and users to obtain additional documentation and verify information.
• Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership.
• Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
• Escalating identified fraud rings and risk issues as they arise.
• Promoting aware...