Job Summary

The Fraud Risk Surveillance Center (FRSC) team is assigned to minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

Key Responsibilities

• Manage and/or resolve alerts/cases.
• Make outbound calls to verify potentially fraudulent activity.
• Takes incoming calls on fraud issues from both internal and external sources.
• Responsible for monitoring various fraud detection queues.
• Analyses and reviews trends and customer account activity to detect potential fraud situations.

Processes

• Apply comprehensive approach in dealing with all types of fraud; analyse and review patterns and trends to prevent future frauds.
• Examine cases/accounts to check any fraudulent or erroneous information; investigate and summarise the key points of the investigation with root cau...