Become a key player in guest satisfaction at Four Seasons Resort Whistler as a Guest Experience Supervisor. Deliver impeccable service to ensure unforgettable stays.
This full-time role challenges you to anticipate guest preferences and coordinate services across departments effectively. With your front office and luxury hotel experience, you'll manage guest interactions and personalize their visits through the Golden profiling system. Your role will significantly enhance the overall impression of our boutique resort.
Key Responsibilities:
• Communicate guest preferences accurately to all departments
• Provide heartfelt greetings to guests upon arrival and departure
• Utilize Golden to enhance guest recognition and satisfaction
• Engage with guests for feedback during their stay
• Address queries and resolve issues professionally
Requirements:
• Experience required in luxury hotel front office settings
• Strong customer service background
• Ability to m...