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Home › Jobs Near Morocco › Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)
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Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)

🏢
Confidential
📍 Morocco, Morocco
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Location Morocco
📅
Posted June 14, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description


Job :
  • Manage agent performance to ensure achievement of key metrics, including average resolutions per day, quality, returns, unacceptable infractions, and productivity.

  • Ensure effective performance management across all agents.

  • Supervise, develop, and coach customer service agents, fostering an environment where they can excel through encouragement and autonomy.

  • Continuously assess team skills and competencies, identifying improvement areas through ongoing learning initiatives (to be defined in collaboration with the Training Department).

  • Actively work towards achieving all performance metrics.

  • Generate reports and performance statistics as agreed with the client.

  • Manage daily sales performance tracking to ensure the monthly targets set by the client are met.





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    📍 Location Details

    🌆
    City
    Morocco
    🗺️
    Country
    Morocco
    🚗
    Commute
    Local Area

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