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Job Description
What you can expect
We are looking for a Product Engineer (Forward Deployed Engineer) focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers.
This person can be based in Singapore, Japan or Australia. Native-level proficiency in Japanese (written and verbal) required.
About the Team
The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science.
Responsibilities
Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including ...