This role is accountable for the overall management, maintenance and revision of Customer Experience Operation forms, primarily forms analysis & support as well as analysis & support for statement runs. They take a lead role in providing form expertise for Tier 1 and larger projects. The products they may service are related to Investments & Insurance

As part of form revisions, the Forms Business Analyst must chair meetings, develop schedules, influence individuals and groups of various expertise and levels. They work extensively with an external vendor, provide communication to management, internal and external groups and escalate issues to management as appropriate.

**Form Maintenance:**

+ Provide back-up monitoring support for critical form inventory, execute and provide guidance in analyzing usage trends and business needs
+ Initiate form reprints with vendor, provide recommendations to customer and approve or obtain approvals for quotes
+ Service...