The Floor Operations Officer is responsible for overseeing the daily operations on the casino floor, ensuring smooth gameplay, compliance with operational procedures, and maintaining a high standard of service. This role requires strong attention to detail, quick decision-making skills, and the ability to handle escalations efficiently. The Floor Operations Officer plays a critical role in maintaining fairness, game integrity, and a positive player experience.
**Key Responsibilities**
- Monitor live casino floor operations to ensure efficiency and adherence to company policies and procedures.
- Ensure game integrity by identifying and reporting any irregularities, technical issues, or suspicious activities.
- Evaluate the performance of game presenters and provide constructive feedback.
- Report problems or concerns to the Service Managers.
- Document incidents and outcomes by compiling detailed incident reports.
- Ensure the overall quality of games by enforcing o...