<div>Description:</div> <br> <div> <div class="olUlHelper sap-padding-begin-tiny"> <p>The objective of this engagement is to provide Level 0 and Level 1 production support services for the Oracle FLEXCUBE Core Banking platform and its integrated ecosystem at Mashreq Bank. The service provider will ensure operational stability, timely resolution of incidents and service requests, support audits, and execution of recurring operational tasks in alignment with Mashreq s IT governance framework. <br><br>The provider shall deliver the following activities as part of L0/L1 support in all regions where Mashreq has implemented Oracle FLEXCUBE: <br><br>Monitor and acknowledge alerts, incidents, and service requests raised through Mashreq s ticketing system. <br>Provide first-level analysis and resolution for known/recurring issues as per documented knowledge base and SOPs. <br>Escalate unresolved incidents to L...