Location : Malaga, Spain

Languages : Flemish (Native) + English (Fluent)
Work Schedule : 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM
Work Arrangement : On-Site

Key Responsibilities

• Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
• Act as the primary contact for Flemish-speaking clients, providing tailored support and addressing inquiries or issues.
• Develop and implement customer success strategies to maximize satisfaction and retention.
• Proactively identify upsell and cross-sell opportunities to drive growth.
• Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
• Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
• Handle escalations with professionalism and effici...