Location : Malaga, Spain
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Languages : Flemish (Native) + English (Fluent)
Work Schedule : 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM
Work Arrangement : On-Site
Key Responsibilities
Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
Act as the primary contact for Flemish-speaking clients, providing tailored support and addressing inquiries or issues.
Develop and implement customer success strategies to maximize satisfaction and retention.
Proactively identify upsell and cross-sell opportunities to drive growth.
Collaborate with internal teams (e.G., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
Analyze customer data and feedback to identify trends and recommend improv...