Job Title

Five9 Outbound Consultant

Job Overview

ALPerformance is a specialist Five9 consultancy built by experienced operators who understand the realities of high-performance contact centres. We partner with leading UK and US organisations to optimise outbound strategy, improve connect rates, and drive measurable performance.

We are seeking a hands‑on Five9 Outbound Consultant who thrives in a fast‑paced, performance‑driven environment. This role is ideal for someone who combines technical expertise with operational insight—someone who doesn’t just advise but actively builds, optimises, and delivers results. You’ll play a critical role in managing client campaigns, improving system performance, and ensuring consistent, high‑quality delivery.

Responsibilities

• Build, configure, and maintain outbound campaigns within Five9 (Preview, Power, and Progressive dialling modes)
• Monitor cam...