Become a Concierge Team Lead at FirstService Residential, where exemplary customer service is at the forefront. Train your team to deliver unparalleled support during busy hours.
FirstService Residential is looking for an experienced Team Lead to foster excellence among the concierge staff. In this role, you will directly influence the quality of service delivered to residents while promoting a strong team environment. Your problem-solving skills will be crucial in addressing guest needs adeptly.
Key Responsibilities:
• Oversee concierge operations during peak hours
• Train and develop staff for superior customer interactions
• Deliver outstanding service while managing challenges
• Inspire teamwork and maintain service integrity
• Communicate effectively with residents and staff
Requirements:
• At least two years of customer service experience required
• Previous supervisory experience desirable
• Excellent command of English; Mandarin/Cantonese a plus...