This role serves as a first responder for live community safety services, delivering real-time operational support during active incidents and safeguarding the integrity of services such as Search Party for Dogs, Fire Watch, and Community Requests. You will monitor and manage live events, collaborate with external partners, and ensure accurate, timely communication to affected communities. Outside of active incidents, you will document workflows, identify opportunities for automation, and help build scalable operational playbooks that enable these services to grow efficiently and safely.
Responsibilities

+ Monitor and respond in real time to operational issues across Search Party for Dogs, Fire Watch, and Community Requests, ensuring continuous and reliable service.

+ Serve as a first responder for live community safety events, making timely decisions in ambiguous and time-sensitive situations.

+ Support third-party partners, including animal shelters and ...