First Line Support Technician

Restore Technology

Location: Runcorn, WA7 1PZ

Contract Type: Permanent - Full Time

Hours: Mon - Fri 37.5 hours week - 09:00 - 17:00

As a First Line Support Technician, you will be the initial point of contact for IT queries, service requests and incidents across Restore Technology. You will provide high‑quality technical support to colleagues based at our Runcorn site, our other operational depots, and remote or hybrid colleagues. You’ll play a key role in keeping our IT services running smoothly by diagnosing and resolving issues, escalating more complex problems when required, and supporting day‑to‑day IT operations. There may be occasional travel to other Restore Technology sites.

Responsibilities

• Provide first line helpdesk support via phone, email and ticketing systems
• Diagnose and troubleshoot hardware, software and basic network issues <...