Is responsible for all non-transactional-service delivery work within the SBS department MX location. Areas of responsibility include, but are not limited to transition programs, change management, process improvement, SBS strategy, and budget. The SBS Operations Supervisor reports directly to the Sr. Director - SBS Operations and works closely with the various SBS Service Delivery teams to provide direction on delivery and management of service specific to the Polanco location. The SBS Ops Supervisor assists with all Polanco transitions, the demand pipeline, capacity and service placement plans, and all other related projects and duties of the SBS organization. This individual also is responsible for monitoring progress on Service Level Agreements (SLAs) for the transition program to ensure a smooth, streamlined handoff between teams.

The SBS Operations Supervisor is empowered to drive change through influence, relationships, communications, and execution. This individual ...