RESPONISIBILITIES General Ensure adherence to Standard Operating procedures. Ensure adherence to company Code of Ethics Ensure adherence to Quality Management Systems & implementation of Quality System. Ensure all duties are performed in accordance with accepted service delivery standards. Maintain quality, efficiency and confidentiality of service. Liaise with and assist Administrator. Adhere to all quality and safety requirements of the SGS management system. Perform any other reasonable tasks as assigned by direct line manager. Administration (any of the following as assigned and trained) Liaison with customers via telephone or email. Ensure all messages are conveyed to relevant people. Assist with sample registration. Maintain hard copy Sample Register Sample handling and distribution of results (any of the following as assigned and trained) Ensure prompt and efficient handling of documents, invoices and other instructions as trained and per applicable procedure. Attend to operatio...