Overview

We are seeking a knowledgeable and proactive Credit Hire File Handler to join our Legal team in Newcastle. This role offers an excellent opportunity to investigate complex credit hire claims up to £25,000 in value and contribute to reducing overall spend for our insurer clients.

Key Accountabilities

• Carry out complex and technical investigations on credit hire claims submitted from specific opponents.
• Use own initiative, plan and prioritise workloads, and follow work processes to stay on strategy.
• Communicate effectively, including excellent listening, verbal communication, telephone negotiation, and sensitivity when required.
• Make decisions and remain calm under pressure.
• Use IT skills including Word and Outlook; experience of a Case Management System is preferred.
• Maintain own case load and manage credit hire files effectively.
• Adhere to Keoghs values.

Technic...