Black Box Network Services, the global leader in communication system integration, is looking for a Field Service Dispatch Technician with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance, equipment decommissions, etc.

Primary Roles & Responsibilities

This role reports to and receives its daily job assignments from the Customer Operations Manager in his or her region. This role will also coordinate with other groups within Black Box such as project managers, Smart Hands, and not limited to engaging with BOA project managers and other BOA support team members.

Manage the day-to-day service operations of the installations, delivery and deployment of technical resources within area of responsibility.
Maintain and enhance a strong customer s...