Job Description
Details: The Remote Field Services Team Leader I serves as the primary point of contact for our Remote Field Technicians and Field Services Leadership. Their primary role is to ensure the team's productivity, effectiveness, and the highest level of customer service in strict accordance with Stefaninis core values and reputation for best-in-class service. The Remote Field Services Team Leader I has crucial part in promoting team cohesion, promoting a supportive work environment, and implementing strategies to achieve business objectives. This role requires strong leadership skills, excellent communication, and the ability to adapt to remote work dynamics.

Responsibilities

Deliver support for assigned account(s).

Acts as a Single Point of Contact (SPOC) for all Remote Technical Support technicians and Stefanini Field Services Leadership

Takes ownership, investigates and follows-up on escalations

Liaison with accounts for work...