**Job Description:**

**Key Responsibilities**

+ Provide day-to-day technical support to end users, resolving hardware, software, and connectivity issues.
+ Collaborate with IT departments to support and execute IT projects, including system upgrades, rollouts, and hardware refreshes.
+ Monitor and perform basic troubleshooting on end-user devices and systems (desktops, laptops, mobile devices, AV equipment, etc.).
+ Maintain and update documentation, including incident records and knowledge base articles.
+ Apply ITSM and ITIL best practices to ensure high-quality service delivery.
+ Assist with the administration of cloud-based platforms (Azure/AWS), as needed.
+ Contribute to continuous improvement by sharing ideas and feedback on processes and support procedures.
+ Stay current with technology trends and continuously develop technical skills.

**Required Qualifications**

+ Bachelor's degree in a related field **or** equivalen...