Description
We are looking for a skilled and motivated IT Supervisor to lead and manage a team of Field Service Technicians in the Hartford, Connecticut area. In this role, you will oversee service delivery operations, ensure technical excellence, and maintain high levels of customer satisfaction. This position requires a strong technical background, leadership expertise, and a commitment to continuous improvement.


Responsibilities:

• Lead and mentor a team of Field Service Technicians, providing guidance and conducting performance reviews.

• Manage service delivery operations, ensuring timely and accurate documentation, ticket resolution, and adherence to SLAs.

• Act as the primary escalation point for field-related incidents and provide advanced technical support when needed.

• Oversee quality control of fieldwork and ensure compliance with operational standards and security best practices.

• Facilitate departmental meet...