Job Description
In this role, the Field Services Engineer provides hands-on, onsite remediation support across different hospital sites and outpatient clinics for endpoints and devices that cannot be resolved through remote tools. Day-to-day work centers on troubleshooting and repairing devices impacted by patching or hardening changes, including resolving boot issues, application failures, connectivity problems, and general performance degradation to restore devices to an operational state. The engineer performs imaging and re-imaging, operating system troubleshooting, software reinstalls, and hardware swaps when peripherals or devices are contributing to issues. This role works closely with—but is distinct from—the Service Desk, receiving daily priorities through ServiceNow and heading into the field to address assigned tickets. Engineers also capture remediation evidence, document device outcomes, and provide accurate reporting inputs to support compliance validation, metrics, an...