Job Description

Field Service Technician / Senior Field Representative, Technology Services – Kitchener-Waterloo Territory

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities

• Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
• Manages territory, inventory and customer relationships;
• Achieves expected productivity levels associated with assigned workload and level of experience;
• Completes tec...