In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.

Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality

Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary

Interact with a wide range of technical and non-technical stakeholders

Support existing systems and networks (servers, firewall, routers & switches)

Software installations (base stations, servers, radios, other devices in systems)

Work on network devices (remote/onsite) and assist with network designs