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Field Service Specialist - East

🏢
Global Blue
📍 Japan, Japan
📍
Location Japan
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Being the first point of contact from the merchants, including Local Support Centre managing;
  • Provide local 1st line support to Global Blues customers (merchants) and Refund Offices. All contacts (i.e. incidents, requests/work orders…) have to be logged in an accurate and timely way as per defined Merchant Services processes;
  • Operate the Issue Tracking System and the related processes including communication and escalation structures;
  • Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way;
  • To keep Globalblue's refund counters operating normally, equipment troubleshooting and maintenance are performed routinely, and on-site support is provided during emergencies regardless of weekends or holidays.
  • Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures;
  • In coordination with the sales team, p...

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    📍 Location Details

    🌆
    City
    Japan
    🗺️
    Country
    Japan
    🚗
    Commute
    Local Area

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