Lead service excellence as a Field Service Operations Manager in Penticton, BC, focusing on technician performance and customer interactions in heavy industry. Optimize operations and ensure high-quality service delivery.
This managerial role reports directly to the VP Sales, driving field service and maintenance coordination. You'll oversee schedules, manage service execution, and provide the technical support essential for delivering quality service while adhering to safety protocols. Your leadership will empower technicians and enhance customer satisfaction.
Key Responsibilities:
• Direct daily field service and equipment maintenance operations
• Mentor and onboard service technicians to comply with quality standards
• Assign tasks and efficiently manage technician deployment
• Act as the primary contact for customer service-related issues
• Analyze service reports to identify issues and implement solutions
Requirements:
• Minimum 5 years in heavy equipmen...