Description

Position Overview: The Manager will oversee technical and administrative support activities, including repair, preventative maintenance, and engineering change upgrades, to ensure the highest level of service and maximize customer satisfaction. This role involves providing direction for pre- and post-sales services, resolving customer concerns, and defining customer contact strategies. The Manager will ensure that adequate records and systems are maintained, schedule personnel for critical situations, and analyses operational processes to identify opportunities for service delivery improvements. This position also involves managing a profit and loss center and ensuring compliance with vendor credentialing requirements for access to VMS client sites.

Key Responsibilities:

Technical and Administrative Coordination: