An exciting opportunity has arisen for a Field Service Engineer, based in North Wales, to work for a company delivering industry leading IoT solutions.

The Field Service Engineer, based in Wales, will report into the Technical Operations Manager and will be required to operate with a high degree of autonomy whilst working against pre-defined work schedules.

Key Responsibilities and Accountabilities

Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements.
Develop strong relationships with key personnel at customer sites (Owners / General Managers / Sales Managers / Administrators / Security Teams).
Escalation of customer service issues to line management
Proactively manage weekly schedules ensuring that customers are delivered the optimum service.
Identification, survey installation and maintenance of infra-structure on new and existing customer sites.
Provide nationa...