What you will do:

• Evaluate and report on suitability of installation sites prior to installation
• Carry out the successful completion of installation and commissioning of Epson C&I products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.
• Directly support C&I customers and end users, helping to identify and resolve technical problems with C&I products
• Liaise with other field service staff, both Epson and service partners, to share information
• Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I products through the established technical escalation route
• Create training content and deliver courses on current and future C&I products for Epson staff, customers, end users and service partners
• Initiate and maintain effective communic...