As a Service Coordinator, your mission is to Support the VTS Field Service and Service Sales teams by scheduling field service repairs of vacuum equipment, providing regular updates to the Field Service Manager and BLM. You will report to Workshop Manager.

You will

• Administer the forward planning of all open orders, ensuring that the service department requirements are met in a timely and efficient manner.
• Support the VTS Field Service Manager and set the Field Service Engineers work schedules in order to maximize efficiency and minimize work in progress.
• Ensure orders are correctly allocated and released to the FSE before the visit date.
• Ensure all parts are available and in the FSE’s storage location or customer site prior to visit.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried ou...