Job description

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands‑on coaching to store teams to improve sales productivity and achieve sales target.

• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.

• Monitor and address customer service issues, implementing improvements where necessary.

• Uphold brand presentation standards, particularly in store environment and visual merchandising.

People Development &; Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

• Identify training needs and work with Swatch Trainer and/or HR to implement effective...