# **Job Description**Responsibilities* Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems* Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment* Serve as company liaison with customer on administrative and technical matters for assigned projects* Coordinate logistics arrangements and with customer on equipment related matters* Respond to customers' complaints, provides time to solutions to resolve customers' issues* Monitor the performance of the product, provide regular update report and feedback on customer's service requests* Report common complaints of customers to management in order to address the situation for future referenceTypical Education and Experience* Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent* At least ...