Roles & Responsibilities
Responsibilities Commissioning of AGV at customer sites which includes on-site user acceptance tests Ensure the performance and reliability of company fleet of AGVs, network and customer site infrastructure Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians Monitor the health and operations of the company fleet of AGVs and proactively engage to resolve faults before they impact customer operations Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance Maintain up-to-date records of AGV and site configurations, this includes software and hardware configurations Communicate and collaborate with our global engineering teams Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures Contribute to the creation of user manuals, customer guides, ...